Telecom Billing

auBill is already set up to bill all types of Telecommunications. This includes PSTN, ISDN, VoIP, Inbound, Mobile calls, and 3G mobiles. auBill can also bill data such as ADSL, ADSL2 broadband and Dial up internet. Alongside communications auBill also has the ability to bill Gas and Electricity data.

Telecom Billing - Features
Please see below some features that are built in the auBill system for telecommunication clients and services.

• Customer Records It is easy to list all current customers or add new customers from scratch. Records can also be updated and edited at any stage. auBill will keep thorough records of all your clients contact details, invoices, payments, services, and other charges in a basic easy-to-use interface.
  You may wish to use the notes section as a basic CRM for records of customer/staff contact.
  
  
  
• auBill has its own built in Search function that will enable finding records for any customer using their contact name, company name, service numbers, account number or invoice numbers.
• auBill will display all the Services you are tolling a particular customer for, or simply view only the fixed line/data/mobile/gas/electricity services on the one page.
• Other Charges will allow you to apply and record all once off and recurring fees you may wish to charge acustomer. You can also make live adjustments to a customer’s total owing.
• The Data Viewer will display a selected service and all call/usage records for that service in a selected timeframe. You can also export this data into CSV for reporting.
• Direct Debits will record the credit card or bank account that you are using to process a particular customer’s payments at your chosen time of month. You will also be able to use these details to process payments at any other time during the month.
• In Bill Set Up you can select a customer to receive either email, post or both formats of invoices and reminders. Here you can chose if a customer is to receive or not to receive standard/SMS reminders.
• The Payments page is where all payments and charges on the account will be recorded. Displayed at the bottom of the page is the total owing. You can process credit card and bank account payments live. Manual EFT, B Pay, Cheque, or any other manual payments will be processed here. You will also have the ability to reject any payment that were either withdrawn from your account or disputed by the customer.
• You can churn any standard fixed line in a customer’s services tab via auBill. By detailing the correct churn information, auBill will send off an automatic request to churn a service from another provider.